Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
Follow us on Facebook at:
Pay Rate: Up to $65/ hr combined (taxable hourly + tax-free allowances for travel, housing, meals). Rates may vary and are subject to change. Job Summary: Prov i des i ntens i ve care to cr i t i cally i ll pat i ents requ i r i ng cont i nuous...
...provider is seeking a Senior Delivery Consultant to join their professional services team in Seattle. The role involves designing scalable AWS solutions, providing technical guidance, and collaborating with clients to achieve their cloud goals. Candidates should have 5+ years...
...Oversee all front and back of the house restaurant/Retail operations. Ensure customer satisfaction... ...: Significant work experience in management and the hospitality industry. Strong... ...multiunit supervision or big-box General Manager experience is strongly preferred...
...Staffmax is actively recruiting a certified and experienced Forklift Driver for a 6-month contract with our valued client. This role... ...Qualifications: Valid forklift certification (theory and practical training required) Minimum of 1 year of forklift experience in a...
...BASE SALARY RANGE: $18.00 - $22.00 / hour (Commensurate with experience) Job Description Ambulette drivers are responsible for providing non-medical transportation to clients. It's their job to handle loading the patient in and out of the vehicle, using wheelchair...